IAQ2015

October 26, Monday
October 27, Tuesday
October 28, Wednesday
Posters

OPENING PLENARY SESSION
09:00	Opening Janak Mehta, India, Chair of IAQ
09:05	Memory on the IAQ Founders: Kaoru Ishikawa, Walter Masing and Val Feigenbaum Hans Dieter Seghezzi, Liechtenstein, Honorary Member of IAQ
09:20	Advanced TQM for the New Era Noriaki Kano, Japan, Honorary Member of IAQ and ASQ The Premier Memorial Ishikawa Lecture
11:00	Coffee Break
EXECUTIVE IAQ PANEL: QUALITY AND CORPORATE MANAGEMENT
Chair: Marcos Bertin, Argentina
11:30	Chair’s Introduction
11:40	Promotion of GQM and Increasingly Important Roles of Top Management in the Global Perspective Makato Nakao, Japan
11:55	Excellence and Values – Way to EFQM Prize and Zero Defect Willfried Heist, Germany
12:10	The Price of Non-Policy Greg Watson, USA/Finland
12:25	Panel Discussion
12:40	Open Discussion
12.55	Chair’s Concluding Remarks
13:00	Lunch

STREAM A
A1 IAQ PANEL: FUTURE OF QUALITY PROFESSION
Chair: Blanton Godfrey, USA
14:00	Chair’s Introduction
14:10	The New Face of Quality Philosophy and the New Breed of Quality Professionals Mohamed Zairi, United Kingdom
14:25	From Quality Manager to Quality Innovator Hiroshi Osada, Japan
14:40	The Chief Quality Officer and Effective Leadership Joe DeFeo, USA
14:55	Panel Discussion
15:10	Open Discussion
15:25	Chair’s Concluding Remarks
15:30	Coffee Break
A2 IAQ PANEL: QUALITY AND INNOVATION
Chair: Tilo Pfeifer, Germany
16:00	Chair’s Introduction
16:10	Quality in an Age Demanding Innovation Greg Watson, USA/Finland
16:25	Quality and Innovation: a Partner or a Substitute? Management System vs. Innovation Kwai-Sang Chin, Hong Kong, China
16:40	Critical To Innovation Quality (CTIQ) – The Role of Quality Management in Future Innovation Processes Robert Schmitt, Germany
16:55	Panel Discussion
17:10	Open Discussion
17:25	Chair’s Concluding Remarks
19.30	Gala Dinner

STREAM B
B1 QUALITY TOOLS, TECHNIQUES AND METHODS
Chair: Liz Keim, USA
14:00	The New ISO/WD 16355 Standard, Transfer Functions and the Effect of Ratio Scale in QFD Thomas Fehlmann and Eberhard Kranich, Germany
14:20	Quality Assurance and Prevention of Problems Kazuyuki Suzuki, Japan
14:40	The Intersubjectivity Appearance on the Failure Mode and Effects Analysis Barna Szamosi and Laszlo Pokoradi, Hungary
15:00	Multiscale Quality Pedro Saraiva, Portugal
15:20	Discussion
15:30	Coffee Break
B2 LEAN AND DAILY QUALITY MANAGEMENT
Chair: Yoshinori Iizuka, Japan
16:00	Amazing Power of Daily Quality Management and its Difficulties Yukihiro Ando, Japan
16:20	Design of Quality Management Systems in Vertically Integrated Structures - Effective Management: Quality, Lean, Risks Vadim Lapidus, Russia
16:40	Workforce Engagement towards Total Quality – Through Workplace Cooperation Jose Gatchalian, Philippines
17:00	Value Stream Improvement – Activities and Results Balazs Nemeth, Hungary
17.20	Discussion
19.30	Gala Dinner

STREAM C
C1 ISO 9001:2015 AND RISK MANAGEMENT
Chair: Shan Ruprai, Australia
14:00	Executive Responsibility according to ISO 9001:2015 Paul Harding, South Africa
14:20	ISO 9001:2015 – A Questionable Reform Juhani Anttila and Kari Jussila, Finland
14.45	Contributing Hoshin Canri to Address ISO 9001:2015 Requirements Elizabeth Cudney and Kristin Case, USA
15:00	Preparatory Steps for Implementation and Auditing against ISO 9001:2015 – Challenges and Opportunities Andras Tohl, Hungary
15:20	Discussion
15:30	Coffee Break
C2 CORPORATIVE SOCIAL RESPONSIBILITY (CSR)
Chair: Bo Bergman, Sweden
16:00	How Can a Gamified Approach Support CSR Goals, Meeting Europe 2020 Targets? Erzsebet Szegedi, Hungary
16:20	Filipino „Sugod” (Move-on Together): Framework for a Sustainable Quality Improvement Miflora Gatchalian, Philippines
16:40	The Quality of the Working Style of Human Resources Gyorgy Szugyi, Hungary
17:00	Business Process Management: A Leap in Insurance Industry Jitendra Agrawal and Umesh Shetty, India
17:20	Discussion
19.30	Gala Dinner

STREAM D
D1 QUALITY MANAGEMENT DEVELOPMENT (1)
Chair: Robert Schmitt, Germany
14:00	Exploring Organizational Complexity to Increase Quality, Productivity and Innovation Performance for Total Excellence Kostas N. Dervitsiotis, Greece
14:20	Global Quality Management Thomas Friedli and Uli Schneider, Switzerland
14:40	Quality Management in Enhancing Firm’s Financial Performance in Global Operations Kari Jussila and Juhani Anttila, Finland
15:00	Restructuring of the Management System and the Role of Top Management Miroslav Drljača, Croatia
15:20	Discussion
15:30	Coffee Break
D2 QUALITY MANAGEMENT DEVELOPMENT (2)
Chair: Janos Takacs, Hungary
16:00	Repositioning the Quality Profession Simon Feary, United Kingdom
16:20	Quality Mastery by Workplace Agreement David Hutchins, United Kingdom
16:40	Quality Startup Management System Model Lotto Lai, Hong Kong, China
17:00	Computer System Verification and Validation in the Pharmaceutical Industry Lajos Kovacs, Hungary
17:20	Discussion
19.30	Gala Dinner

The organizers cannot assume liability for any changes in the program due to external or unforeseen circumstances.

STREAM A
A3 IAQ PANEL: QUALITY STRATEGIES FOR GLOBAL COMPETITIVENESS
Chair: Björn Andersen, Norway
09:00	Chair’s Introduction
09:10	Cradle to Success: Ups, Downs & Best Practice QMS Shan Ruprai, Australia
09:25	Quality Culture – How to Set up a Framework for Quality Oriented Thinking and Behavior Thomas Prefi, Germany
09:40	Quality Function Deployment (QFD) for Global Competitiveness in Product Development Using ISO 16355 Glenn Mazur, USA
09:55	Panel Discussion
10:10	Open Discussion
10:25	Chair’s Concluding Remarks
10:30	Coffee Break
A4 IAQ PANEL: QUALITY IN SERVICE
Chair: “Parsu” Parasuraman, USA
11:00	Chair’s Introduction
11:10	The Ontogy and Epistemology of Service Quality Paul Lillrank, Finland
11:25	Application and Benefit of Quality Improvement Efforts in Service Operations Jamison Kovach, USA
11:40	Improving Service Quality – Key Challenges and Approach Anil Sachdev, India
11:55	Panel Discussion
12:10	Open Discussion
12:25	Chair’s Concluding Remarks
12:30	Lunch
A5 IAQ PANEL: QUALITY IN HEALTH CARE
Chair: Robert King, USA
13:30	Chair’s Introduction
13:40	Quality Management Approach to Healthcare – Its Meaning and Significance Yoshinori Iizuka, Japan
13:55	Operational Excellence in Healthcare Ronald Does, Netherlands
14:10	Development of a Bed System to Improve Patient Access to Care Elizabeth Cudney and Harriet Nembhard, USA
14:25	Panel Discussion
14:40	Open Discussion
14:55	Chair’s Concluding Remarks
15:00	Coffee Break

STREAM B
A6(B3) IAQ PANEL: SUSTAINABILITY AND QUALITY
Chair: Janak Mehta, India
09:00	Chair’s Introduction
09:10	On the Relationship between Quality and Sustainability Mats Deleryd, Sweden
09:25	Quality and the Seven Environmental Challenges of the Planet N. Ramanathan, India
09:40	Joining Efforts to Save the Planet Water Lars Sorquist, Sweden
09:55	Panel Discussion
10:10	Open Discussion
10:25	Chair’s Concluding Remarks
10:30	Coffee Break
B4 SUPPLY CHAIN MANAGEMENT
Chair: Thomas Prefi, Germany
11:00	Development of Supply Chain Management Janos Takacs, Hungary
11:20	Supply Chain Quality Management: A New Risk Orientated Quality Assurance Management for Global Supply Chains to Support the Phase of Start and Ramp-up of Serial Production Nina Kandler-Schmitt, Germany
11:40	Export Service Center, Hybrid Logistics Model to Strengthen Export Competitiveness Syamrath Suthanukul and Vipaporn Virachanang, Thailand
12:00	Quality Service Providers' Added Value in Supply Chain Management Attila Vass, Hungary
12:20	Discussion
12:30	Lunch
B5 SIX SIGMA, DATA PROCESSING AND DATA ANALYSIS
Chair: Hiroshi Osada, Japan
13:30	Integration of Six Sigma and Lean Gives Better Results Lars Sorqvist, Sweden
13:50	Six Sigma Implementation in China: Successes and Challenges Zhen He, Yujia Deng and Min Zhang, China
14:05	Practical Statistical Problem Solving Using Minitab to Explore the Problem Matthew Barsalou, Germany
14:20	Developing Predictive Quality Scorecards – A Futuristic Approach to Quality Management Javed Cheema, USA
14:35	Process Improvement with Measurable Data in Higher Education Institution Balint Bedzsula and Jozsef Topar, Hungary
14:50	Discussion
15:00	Coffee Break

STREAM C
A7(C3) IAQ PANEL GLOBAL QUALITY EDUCATION FORWARD
Chair: Roland Jahnke, Germany
09:00	Chair’s Introduction
09:05	Higher Education Quality Pedro Saraiva and Maria Joao Rosa, Portugal
09:20	Quality Evaluation of Education and Learning Juhani Anttila and Kari Jussila, Finland
09:35	European Universities Association’s Institutional Evaluation Program at University of Szeged, Hungary Ildiko Csoka and Gabor Szabo, Hungary
09:50	Quality Improvement Training in Medical School Grace Brannan, USA
10:05	Panel Discussion
10:15	Open Discussion
10:25	Chair’s Concluding Remarks
10:30	Coffee Break
C4 PROBLEM SOLUTIONS – CASE STUDIES
Chair: Blanton Godfrey, USA
11:00	Innovation and Stakeholder by In in a Consortium Grace Brannan, USA
11:20	“Restaurant Bill Effect”: Concept and some Applications Zigmund Bluvband, Israel
11:40	Problem Solving Methods & Tools in the Tourism Tamas Mezey, Hungary
12:00	New trends of SPC and Data Analysis in Industry Marco Reis and Pedro Saraiva, Portugal
12:20	Discussion
12:30	Lunch
C5 BRANCHENSPECIFIC QUALITY MANAGEMENT APPROACHES: AGRICULTURE AND FOOD INDUSTRY
Chair: Miflora Gatchalian, Philippines
13:30	Unannounced Audits in the Food Industry as a New Instrument of Hygiene and Quality Control based on the Example of IFS Food Checks Evamaria Melcher, Brigitte Petersen, Susanne Lehnert and Judith Kreyenschmidt, Germany
13:50	Network and Vulnerability Analysis of International Spice Trade Zoltan Lakner and Erzsebet Szabo, Hungary
14:10	The Agricultural Quality and Environmental Management in the New Certification System “Tájgazda” Geza Marai, Geza Csibor and Balazs Csibor, Hungary
14:30	Food and Nutrition Security Policy in Brazil: Empowering Quality Management in Family Farming Cooperatives (Team) Ying Ma and Victor Mellao, China
14:50	Discussion
15:00	Coffee Break

STREAM D
D3 National Quality Policy – National (Regional) Quality Award
Chair: Vadim Lapidus, Russia
09:00	Embracing Business Excellence: Singapore and ST Engineering’s Experience – Challenges, Success Factors and Impact Harnek Singh, Singapore
09:20	The Monitoring Report about East China Public Service Quality 2014 Deng Ji and Jiang Shudong, China
09:40	A Quality Management Approach from an Islamic Perspective Nasser Alsalmani, Netherlands
10:00	An Organization Development Study of the Impact of Cultural Factors on the Implementation of the Six Sigma Methodology in Southern China Ivan Ng, China
10:20	Discussion
10:30	Coffee Break
D4 QUALITY DEVELOPMENT IN HEALTHCARE
Chair: Ronald Does, Netherlands
11:00	Innovation Management in Healthcare System of Kazakhstan is a Way to the International Competitiveness Azat Abdrakhmanov, Kazakhstan
11:20	The Role of Quality Improvement Methods in Healthcare Delivery Science and Translational Research Harriet Nembhard, USA
11:40	Forecasting the Volume of Patient Arrival to an Emergency Department in Hong Kong Using Time Series Regression Method and Artificial Intelligence Method Shancheng Jiang and Kwai Sang Chin, Hong Kong, China
12:00	Quality Indicators in the Healthcare Rita Dénes, Hungary
12:20	Discussion
12:30	Lunch
D5 BRANCHENSPECIFIC QUALITY MANAGEMENT APPROACHES: AUTOMOTIVE INDUSTRY
Chair: Istvan Lepsenyi, Hungary
13:30	VDA QMC. Quality Management Center of the German Automotive Industry Association – Driving Excellence in the Automotive Supply Chain Nina Kandler-Schmitt, Germany
13:50	Performance Verification of Dimensional Measuring Instruments in Automotive Industry Agota Dregelyi-Kiss, Hungary
14:10	SPC: Should we Keep on Fighting a Lost Battle? Willy Vandenbrande, Belgium
14:30	“TPM Green-Belt”: A Comprehensive Development Program for Continuous Improvement Competency of Engineers Ronrapee Leelawong and Atittaya Veerakanjana, Thailand
14:50	Discussion
15:00	Coffee Break

CLOSING PLENARY SESSION
Chair: Pal Molnar, IAQ President, Hungary
15:30	Posters Introducing and evaluating by Liz Keim, IAQ Vice President, USA
15:50	Structured Improvement for the 21st Century: A New Model from Europe Pedro Saraiva, Portugal, Bjorn Andersen, Norway, Lars Sorqvist, Sweden, Gregory Watson, USA/Finland
16:10	Going Along the Road of Quality Power: China’s Choice Tang Xiaofen, China The Premier Memorial Feigenbaum Lecture
16:30	Technical and Human Dimensions of Quality Greg Watson, Honorary Member of IAQ, USA/Finland The Premier Memorial Masing Lecture
17:00	Closing Remarks

POST-FORUM SEMINAR 1
09:00–16:00	Setting Strategic Change Priorities Gregory Watson, IAQ Honorary Member, USA/Finland Glenn Mazur, IAQ Academician, USA

POSTERS
P01	Implementation of EMA's New Toxicology-based Regulation on Setting Cleaning Limit – Some Practical Aspects of Cross-contamination Ildiko Ziegler and Lilla Sugo, Hungary
P02	Quality of Pharmacy-based Care: Development of National Practice Guidelines Reka Viola, Gyongyver Soos and Ildiko Csoka, Hungary
P03	Quality of Pharmacy Services: Evaluation of Patient Satisfaction Daniel Szendrenyi, Reka Viola and Ildiko Csoka, Hungary
P04	Quality by Design Approach in Pharmaceutical and Cosmetic Research and Industry: Strategic Thinking for International Competitiveness Anita Kovacs, Edina Pallagi and Ildiko Csoka, Hungary
P05	Introduction of Entrepreneurship Course into the Pharmacy Education at University of Szeged Barbara Gyarmati-Feher and Ildiko Csoka, Hungary
P06	Quality by Design in Nano-Pharmaceutical Development: Presentation of a Software-based Prediction Edina Pallagi, Rita Ambrus, Anita Kovacsi and Ildiko Csoka, Hungary
P07	Quality Control System as a Key Factor for the Efficiency in Health Care Sara Felszeghi, Hungary
P08	Quality Assurance and Quality Improvement in Medical Practice by Clinical Audit in Hungary Sandor Godeny and Viktor Dombradi, Hungary
P09	Recent developments in the Quality Management System at Albert Szent-Györgyi Clinical Center: IIASA-Shiba Award 2014 Zoltan Fabian, Ildiko Csoka and Ivan Kovacs, Hungary
P10	Evaluating the Polyphenol Content as Quality Attribute in Green Tea by NIR Spectroscopy – Selected Examples Ildiko Ziegler and Ferenc Billes, Hungary
P11	Quality Control Measures for Verification of Validated Performance Criteria of Analytical Methods Tamas Szigeti, Hungary
P12	Short Food Chain and Quality Assurance Zoltan Szabo and Vilmos Patay, Hungary
P13	Natura has it’s own certification! Geza Marai, Hungary
P14	Big Data: what's there for Six Sigma? Marco Reis and Pedro Saraiva, Portugal
P15	Using a Catapult as a Minitab Capability Sixpack Training Aid Matthew Barsalou, Germany
P16	Application of ISO 9001:2015 Vidosav Majstorovic, Jelena Macuzic, Valentina Marinkovic and Tatjana Sibalija, Serbia
P17	Quality Engineering - Case study UL-FE Gaber Begeš and Janko Drnovsek, Slovenia
P18	Need for a Paradigm Shift in Quality Philosophy as Applicable of Nanotechnology Sanatan Kulshrestha, India
P19	A New Paradigm: Quality of All Life Willy Vandenbrande, Belgium
P20	Policy Deployment: An Application in Insurance Industry Jitendra Agrawal and Preeti Singh, India
P21	Customised Use of Excellence Models as Tools for Increasaing Competitiveness, Sustainability and Thrivability of Organizations Tiia Tamaru, Estonia