OPENING PLENARY SESSION
09:00 Opening
Janak Mehta, India, Chair of IAQ
09:05 Memory on the IAQ Founders: Kaoru Ishikawa, Walter Masing and Val Feigenbaum
Hans Dieter Seghezzi, Liechtenstein, Honorary Member of IAQ
09:20 Advanced TQM for the New Era
Noriaki Kano, Japan, Honorary Member of IAQ and ASQ
The Premier Memorial Ishikawa Lecture
11:00 Coffee Break
EXECUTIVE IAQ PANEL: QUALITY AND CORPORATE MANAGEMENT
Chair: Marcos Bertin, Argentina
11:30 Chair’s Introduction
11:40 Promotion of GQM and Increasingly Important Roles of Top Management in the Global Perspective
Makato Nakao, Japan
11:55 Excellence and Values – Way to EFQM Prize and Zero Defect
Willfried Heist, Germany
12:10 The Price of Non-Policy
Greg Watson, USA/Finland
12:25 Panel Discussion
12:40 Open Discussion
12.55 Chair’s Concluding Remarks
13:00 Lunch
STREAM A
A1 IAQ PANEL: FUTURE OF QUALITY PROFESSION
Chair: Blanton Godfrey, USA
14:00 Chair’s Introduction
14:10 The New Face of Quality Philosophy and the New Breed of Quality Professionals
Mohamed Zairi, United Kingdom
14:25 From Quality Manager to Quality Innovator
Hiroshi Osada, Japan
14:40 The Chief Quality Officer and Effective Leadership
Joe DeFeo, USA
14:55 Panel Discussion
15:10 Open Discussion
15:25 Chair’s Concluding Remarks
15:30 Coffee Break
A2 IAQ PANEL: QUALITY AND INNOVATION
Chair: Tilo Pfeifer, Germany
16:00 Chair’s Introduction
16:10 Quality in an Age Demanding Innovation
Greg Watson, USA/Finland
16:25 Quality and Innovation: a Partner or a Substitute? Management System vs. Innovation
Kwai-Sang Chin, Hong Kong, China
16:40 Critical To Innovation Quality (CTIQ) – The Role of Quality Management in Future Innovation Processes
Robert Schmitt, Germany
16:55 Panel Discussion
17:10 Open Discussion
17:25 Chair’s Concluding Remarks
19.30 Gala Dinner
STREAM B
B1 QUALITY TOOLS, TECHNIQUES AND METHODS
Chair: Liz Keim, USA
14:00 The New ISO/WD 16355 Standard, Transfer Functions and the Effect of Ratio Scale in QFD
Thomas Fehlmann and Eberhard Kranich, Germany
14:20 Quality Assurance and Prevention of Problems
Kazuyuki Suzuki, Japan
14:40 The Intersubjectivity Appearance on the Failure Mode and Effects Analysis
Barna Szamosi and Laszlo Pokoradi, Hungary
15:00 Multiscale Quality
Pedro Saraiva, Portugal
15:20 Discussion
15:30 Coffee Break
B2 LEAN AND DAILY QUALITY MANAGEMENT
Chair: Yoshinori Iizuka, Japan
16:00 Amazing Power of Daily Quality Management and its Difficulties
Yukihiro Ando, Japan
16:20 Design of Quality Management Systems in Vertically Integrated Structures - Effective Management: Quality, Lean, Risks
Vadim Lapidus, Russia
16:40 Workforce Engagement towards Total Quality – Through Workplace Cooperation
Jose Gatchalian, Philippines
17:00 Value Stream Improvement – Activities and Results
Balazs Nemeth, Hungary
17.20 Discussion
19.30 Gala Dinner
STREAM C
C1 ISO 9001:2015 AND RISK MANAGEMENT
Chair: Shan Ruprai, Australia
14:00 Executive Responsibility according to ISO 9001:2015
Paul Harding, South Africa
14:20 ISO 9001:2015 – A Questionable Reform
Juhani Anttila and Kari Jussila, Finland
14.45 Contributing Hoshin Canri to Address ISO 9001:2015 Requirements
Elizabeth Cudney and Kristin Case, USA
15:00 Preparatory Steps for Implementation and Auditing against ISO 9001:2015 – Challenges and Opportunities
Andras Tohl, Hungary
15:20 Discussion
15:30 Coffee Break
C2 CORPORATIVE SOCIAL RESPONSIBILITY (CSR)
Chair: Bo Bergman, Sweden
16:00 How Can a Gamified Approach Support CSR Goals, Meeting Europe 2020 Targets?
Erzsebet Szegedi, Hungary
16:20 Filipino „Sugod” (Move-on Together): Framework for a Sustainable Quality Improvement
Miflora Gatchalian, Philippines
16:40 The Quality of the Working Style of Human Resources
Gyorgy Szugyi, Hungary
17:00 Business Process Management: A Leap in Insurance Industry
Jitendra Agrawal and Umesh Shetty, India
17:20 Discussion
19.30 Gala Dinner
STREAM D
D1 QUALITY MANAGEMENT DEVELOPMENT (1)
Chair: Robert Schmitt, Germany
14:00 Exploring Organizational Complexity to Increase Quality, Productivity and Innovation Performance for Total Excellence
Kostas N. Dervitsiotis, Greece
14:20 Global Quality Management
Thomas Friedli and Uli Schneider, Switzerland
14:40 Quality Management in Enhancing Firm’s Financial Performance in Global Operations
Kari Jussila and Juhani Anttila, Finland
15:00 Restructuring of the Management System and the Role of Top Management
Miroslav Drljača, Croatia
15:20 Discussion
15:30 Coffee Break
D2 QUALITY MANAGEMENT DEVELOPMENT (2)
Chair: Janos Takacs, Hungary
16:00 Repositioning the Quality Profession
Simon Feary, United Kingdom
16:20 Quality Mastery by Workplace Agreement
David Hutchins, United Kingdom
16:40 Quality Startup Management System Model
Lotto Lai, Hong Kong, China
17:00 Computer System Verification and Validation in the Pharmaceutical Industry
Lajos Kovacs, Hungary
17:20 Discussion
19.30 Gala Dinner

The organizers cannot assume liability for any changes in the program due to external or unforeseen circumstances.